1. Who we are
Playful Therapy (“we”, “us”, “our”) provides services as a creative arts therapist offering play therapy for children and young people.
We are based in England, United Kingdom.

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2. What this policy covers
This policy explains how we collect, use, store and protect personal information when you use our website or contact us.

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By using this website or contacting us, you agree to this policy.

3. What information we collect

We only collect information that you choose to give us, mainly through our contact form or by email/phone. This may include:

• Your name

• Your email address

• Your phone number

• Your child’s first name and age (if you choose to share it)

• Any information you include in your message

We do not collect special categories of data (such as health information) through this website form on purpose. Please avoid sharing detailed medical or sensitive information in the form. If needed, this can be discussed more safely in a consultation.

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4. How we use your information

We use the information you provide to:

• Respond to your enquiry

• Arrange a consultation or appointment

• Provide you with information about our services that you have requested

• Provide information on new services

We do not use your details for marketing newsletters, and we do not sell or share your information with third parties for marketing.

 

5. Legal basis for using your information

Under UK data protection law (UK GDPR and Data Protection Act 2018), we rely on:

• Consent – when you choose to contact us and share your details

• Legitimate interests – to respond to your enquiry and run our practice in a reasonable way

You can withdraw your consent at any time by contacting us (see section 10).

 

6. How we store and protect your information

We take steps to keep your information safe, including:

• Using secure systems to access emails and messages

• Limiting access to your information to those who need it for their work

• Keeping devices password‑protected

We keep enquiry emails and contact form messages only for as long as needed to:

• Respond to your enquiry

• Meet any legal or professional requirements

After this, information is deleted or securely destroyed.

 

7. Sharing your information

We will not share your personal information with others except:

• When we are required to by law (for example, if there is a serious risk of harm to a child or another person, or if ordered by a court)

• With professionals who support our work (such as IT or website providers) who must keep your information secure and confidential

We do not transfer your personal data outside the UK/EEA unless appropriate safeguards are in place.

 

8. Cookies and website data

Our website may use cookies and similar technologies to:

• Help the site work properly

• Understand how visitors use the site (for example, basic statistics)

You can control cookies through your browser settings. If you disable cookies, some parts of the site may not work fully.

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9. Your rights

You have rights over your personal information, including:

• Right of access – to ask for a copy of the information we hold about you

• Right to rectification – to ask us to correct inaccurate or incomplete information

• Right to erasure – to ask us to delete your information in certain circumstances

• Right to restrict processing – to ask us to limit how we use your information

• Right to object – to object to certain types of processing

• Right to data portability – to ask for your information in a format you can move to another provider (where applicable)

To use any of these rights, please contact us (see section 10).

If you are not happy with how we use your information, you can also complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

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10. How to contact us

If you have any questions about this policy or your personal information, or if you want to exercise your rights, please contact:

Playful Therapy
Email: playfultherapycath@gmail.com

(If you prefer, you can also contact us using the contact form on this website.)

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11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Last updated: 1 August 2026